Complaints & Consumer Rights

1. Our commitment

We want every customer to be delighted. If something is not right, please tell us so we can fix it.

2. How to complain

1. Contact us by email at dremora@gmail.com or WhatsApp +974 3164 2726, with your name, booking date, description and photos if possible.
2. We acknowledge your complaint within 2 working days.
3. We aim to provide a resolution within 7 working days.

3. Your consumer rights

As a consumer in Qatar you are protected by Law No. (8) of 2008 on Consumer Protection and its implementing regulations, including the right to accurate information, clear prices in Qatari Riyals, an invoice for your purchase, and services that match what was agreed.

4. Escalation

If you are not satisfied with our response, you may contact the Consumer Protection Department of the Ministry of Commerce and Industry, State of Qatar, through its official channels.

5. Business details

Dreamora Interior Decoration W.L.L. · CR No. 254750 · Doha, State of Qatar.