Refund & Cancellation Policy
Dreamora Interior Decoration W.L.L. · CR No. 254750
Because décor is planned, sourced and often personalised for a specific date, the following policy applies. It does not affect your statutory rights under Qatar Law No. (8) of 2008 on Consumer Protection.
1. Cancellation by you
| Notice before event date | Refund of amount paid |
|---|---|
| 14 days or more | Full refund of the advance, less the cost of any personalised items already produced |
| 7 – 13 days | 50% of the advance refunded |
| 3 – 6 days | 25% of the advance refunded, or 100% credited to a future booking within 6 months |
| Less than 72 hours | No refund; advance may be credited to a future booking within 3 months at our discretion |
Cancellations must be sent in writing by email or WhatsApp. The notice period is calculated from the time we receive your message.
2. Change of date or design
- One date change is free if requested at least 7 days before the event, subject to availability.
- Design changes are accepted up to 5 days before the event; any price difference will be quoted.
3. Cancellation by Dreamora
If we must cancel for any reason within our control, you receive a 100% refund of all amounts paid. If we cannot deliver due to force majeure, we will offer a new date or a full refund of amounts paid, less personalised items already delivered to you.
4. Service issues & returns
As our services are delivered and installed on site, physical “returns” do not apply. If any part of the agreed setup is missing or materially different from your confirmed quotation, please inform our on-site team or contact us within 24 hours of the event with photos. We will investigate and, where justified, provide a partial refund proportional to the affected items or a credit, at your choice.
5. Purchased (non-rental) items
Where you buy a décor item to keep, you may return it unused and in original condition within 7 days of delivery for a refund, unless it is personalised, perishable (fresh flowers, inflated balloons) or used. Defective items are replaced or refunded in full.
6. How refunds are paid
Approved refunds are made to the original payment method (card refunds via our payment provider, or bank transfer) in QAR within 14 working days of approval. Your card issuer may take additional time to show the credit.
7. Contact
Refund and cancellation requests: dremora@gmail.com · +974 3164 2726.