Frequently asked questions
Quick answers about booking, payments, delivery and setup.
Which areas in Qatar do you cover?
We serve Doha and all municipalities of Qatar, including Al Wakrah, Al Rayyan, Lusail, Al Khor and Umm Salal. A transport charge may apply outside Doha and is shown in your quotation.
How far in advance should I book?
We recommend 7–14 days for standard setups and 3–4 weeks for weddings and large events. Online requests require at least 3 days’ notice; urgent requests are accepted subject to availability.
Can you customise colours, names and themes?
Yes. Every catalogue setup can be adapted in colour palette, size, signage and props, or we can design a completely new concept.
How much advance payment is required?
A 50% advance confirms your date. The balance is payable on or before the event day. Full details are in our Payment & Security Policy.
Can I cancel or change my date?
Yes, subject to the notice periods in our Refund & Cancellation Policy. Date changes are free once if requested at least 7 days in advance and subject to availability.
Do you set up at hotels and halls?
Yes. Please confirm the venue’s access time and any venue rules (e.g. no helium, no open flame) so we can plan accordingly.
Are the décor items mine to keep?
Backdrops, stands, plinths, neon signs, marquee numbers and props are rental items collected after the event. Balloons and personalised prints can be kept unless stated otherwise.
How do I pay?
Through a secure online payment link (Visa, Mastercard, debit cards) or bank transfer to our company account. All amounts are in Qatari Riyals (QAR).
Still have a question? Contact us.